FAQ
COVID, Carrier or Weather Shipping Delays
CARRIER ISSUES, COVID-19 AND/OR INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING
AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.
What does a full lash cycle mean?
When initially starting with GrandeLASH-MD, use once a day for 3 months,
through a full lash cycle. After 3 months, use once every other day for
maintenance.
What happens to my lashes after I stop using GrandeLASH-MD?
Lashes naturally go through a full lash cycle that consists of three phases. The anagen phase where lashes grow. The catagen phase which is a transition phase. And the telogen phase when the lashes rest and then
fall out before new ones appear. This entire lash cycle lasts approximately 3 months. And interesting to note, we typically lose 2-3
eyelashes every day.
Are there any warnings or cautions about using GrandeLASH-MD?
WARNING: Do not get into the eyes; in event of direct contact, rinse with cool water. Do not use if you are pregnant or nursing, under the age of 18, are prone to dry eyes or styes or undergoing chemotherapy. Keep out of reach of children. If redness or irritation occurs, stop using product. Consult physician if you are being treated for an eye-related condition.
I tried your product and my eyes got a little red and irritated?
While sensitivity is rare, there is always a possibility whenever introducing a new beauty product. When initially using GrandeLASH-MD, some people may experience a slight sensitivity. Often, sensitivities occur with the use of too much product per application. If irritation occurs, feel free to use the product every other day or so for a week or two. Then continue with daily use, as instructed. If irritation persists at any time, discontinue use immediately
Do you offer a money-back guarantee?
Yes, all of our products are upheld with a 90-day money back guarantee. For refund/exchange details please see our returns/exchanges policy on your packing slip or on our site located here. NOTE: OUR 90-DAY GUARANTEE IS VALID TOWARDS US DOMESTIC ORDERS ONLY. NOT VALID ON INTERNATIONAL ORDERS.
Should you need additional information or have concerns please contact our Customer Service Department at customerservice@grandecosmetics.com Our customer service team is available from 9AM – 5PM EST in the United States, Monday thru Friday, excluding US holidays.